Refund policy

Return & Refund Policy

We want you to love your jewelry. If you are not completely satisfied, we are here to help.

Return Window

You may request a return within 30 days of the delivery date. To be eligible, items must be unused, in the same condition you received them, and in the original packaging with all original tags and certificates.

Non-Returnable Items

Custom Jewelry / made-to-order items are final sale unless received defective or damaged.
Items showing signs of wear, resizing, or engraving are not eligible for return.
Gift cards.

How to Start a Return

Email info@topgemco.com with your order number and reason for return. We will provide return instructions once your request is approved.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. Approved refunds are issued to your original payment method within 5-10 business days. Original shipping charges are non-refundable.

Exchanges

The fastest way to exchange an item is to return the original item and, once the return is accepted, place a new order for the item you want.

Damaged or Defective Items

If you receive a defective or damaged item, contact us within 7 days of delivery at info@topgemco.com with photos of the issue, and we will arrange a replacement or refund at no additional cost.